Missing Virtual Try-On

To ensure that Virtual Try-On functions properly on your website, it is important to have our script tag implemented. If you are unsure about the location of your script tag, follow these steps:

1. Click Integration > Get Code
2. Locate the GET CODE button and click on it
3. The unique script tag specific to your account will be provided in the first code sample
4. Search for the script tag on your website

To search for the script tag using Chrome Developer Tools

1. Open your website in Google Chrome
2. Right-click anywhere on the page and select Inspect from the context menu
3. In the Chrome Developer Tools panel that opens, click on the Elements tab
4. Press Ctrl+F (or Command+F on Mac) to open the search bar
5. Enter the script tag code (from Step 3.) in the search bar
6. If the script tag is present on your website, it will be highlighted in the HTML code

Inspecting the script tag in Mozilla Firefox

1. Open your website in Mozilla Firefox
2. Right-click anywhere on the page and select Inspect Element from the context menu
3. In the Firefox Developer Tools panel that opens, click on the Inspector tab
4. Press Ctrl+F (or Command+F on Mac) to open the search bar
5. Enter the script tag code (from Step 3.) in the search bar
6. If the script tag is present on your website, it will be highlighted in the HTML code

Inspecting the script tag in Microsoft Edge

1. Open your website in Microsoft Edge
2. Right-click anywhere on the page and select Inspect Element from the context menu
3. In the Microsoft Edge Developer Tools panel that opens, click on the DOM Explorer tab
4. Press Ctrl+F (or Command+F on Mac) to open the search bar
5. Enter the script tag code (from Step 3.) in the search bar
6. If the script tag is present on your website, it will be highlighted in the HTML code

Inspecting the script tag in Safari

1. Open your website in Safari
2. Go to the Safari menu and select Preferences
3. In the Preferences window, click on the Advanced tab
4. Check the box next to Show Develop menu in menu bar
5. Close the Preferences window
6. From the menu bar, click on Develop and select Show Web Inspector
7. In the Web Inspector panel that opens, click on the Elements tab
8. Press Command+F to open the search bar
9. Enter the script tag code (from Step 3) in the search bar
10. If the script tag is present on your website, it will be highlighted in the HTML code

Inspecting the script tag in Opera

1. Open your website in Opera
2. Right-click anywhere on the page and select Inspect from the context menu
3. In the Developer Tools panel that opens, click on the Elements tab
4. Press Ctrl+F (or Command+F on Mac) to open the search bar
5. Enter the script tag code (from Step 3.) in the search bar
6. If the script tag is present on your website, it will be highlighted in the HTML code

Alternatively, you can search for the script tag directly in your website's code

1. Access your website's source code using your preferred code editor or content management system
2. Search for the script tag by using the search functionality provided by your code editor or by manually inspecting the code
3. Look for the unique script tag provided in the first code sample you obtained from our dashboard's integration section
4. If found, you have successfully located the script tag in your website's code

By following these steps and confirming the presence of the script tag on your website, you can ensure seamless integration with our dashboard.

Tags:  Troubleshooting