Knowledge Base

Incorrect Settings Related Issues

Sometimes, users may encounter issues with the Virtual Try-On due to incorrect settings. These issues can range from unwanted floating icons on mobile devices to other misconfigurations. In this article, we will address common problems related to incorrect settings and provide step-by-step instructions to resolve them effectively.

Unwanted Floating Icon on Mobile

If users are experiencing an unwanted floating icon when accessing your app on mobile devices, you can resolve this issue by adjusting the settings:

  1. Log in to your dashboard
  2. Navigate to the App settings page
  3. Look for the option related to the floating icon or mobile display
  4. Disable or adjust the settings to prevent the floating icon from appearing on mobile devices

Incorrect Styling or Appearance

If users are experiencing incorrect styling or appearance of the floating icon button, you can correct this by checking the settings:

  1. Visit the settings or configuration page within your app's interface
  2. Look for options related to the styling or appearance of the floating icon
  3. Verify that the chosen styles, colors, or customizations are applied correctly
  4. Make any necessary modifications to ensure the floating icon is styled as desired

Resolving Other Misconfigurations

If users report issues that do not align with the expected behavior of the floating icon or Virtual Try-On, it is recommended to review all settings and configurations within your app:

  1. Thoroughly check the settings or configuration page of your app
  2. Pay attention to any options or preferences that could affect the Try-On button integration
  3. Verify that all settings are correctly configured according to your app's documentation or instructions
  4. Make any necessary adjustments or corrections to the settings to ensure the proper functioning of the Try-On button or floating icon

By following the troubleshooting steps outlined in this article, you can address common issues related to incorrect settings with the Try-On button integration. By reviewing and adjusting display options, styling, and resolving misconfigurations, you can ensure that the Try-On button functions correctly for your users. If you encounter any difficulties or need further assistance, our support team is available to help you resolve the issues and provide guidance on setting configurations for the Try-On button in your app.

Tags:  Troubleshooting

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