Knowledge Base

The Live mode doesn’t work

SSL certificate is not installed on your domain

The most common reason why the Live mode is not available in your Virtual Try-On is that you don’t have an SSL certificate installed on your domain. In this case, please ask your web developer or server administrator to set it up. 

Glasses are not 3D-ready

The other most common reason is that your glasses are not 3D-ready. The eyeglasses must have both front and side photos uploaded. 

Tags:  Glasses Live mode Troubleshooting

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