Knowledge Base

Missing Virtual Try-On using Shopify App

When using our Shopify application, it is important to ensure the proper integration of our script within your app. Occasionally, issues may arise where the app's embed block is disabled in the theme customize section, resulting in our script not being inserted into your website, or our script may be accidentally deleted from the app's template. In this article, we will guide you through the necessary steps to prevent these issues and ensure the smooth functioning of our script within your Shopify app.

Verifying App Embed Block

To confirm that the app embed block is enabled and functioning correctly, follow these steps:

  1. Log in to your Shopify admin dashboard
  2. Navigate to the Online Store section and select Themes
  3. In the Themes page, click on the Customize button for your active theme
  4. Look for the app embed block within the theme customization options
  5. Ensure that the app embed block is enabled and configured properly to insert our script into your website

Recovering the Script

In the event that our script has been accidentally deleted from your app's template, follow these steps to recover it:

  1. From the theme customization page, navigate to the section or settings related to script integration
  2. If there is an option to regenerate or retrieve the script, follow the provided instructions to do so
  3. If you are unable to find such an option, contact our support team for assistance in recovering the script

Testing Integration

After verifying the app embed block and ensuring the script is inserted or recovered, it is crucial to test the integration. Follow these steps to confirm that everything is functioning as expected:

  1. Visit your website as a regular user or open a private/incognito browsing window
  2. Navigate through various pages and perform actions related to our app's functionality
  3. Monitor for any errors or unexpected behavior
  4. If you encounter any issues, contact our support team for further assistance

By following the steps outlined in this article, you can ensure the seamless integration of our script within your Shopify app. Verifying the app embed block in the theme customize section and recovering the script, if necessary, will help maintain the full functionality and optimal performance of our app. If you have any questions or encounter any difficulties, our support team is always available to provide assistance and guidance throughout the integration process of our script within your Shopify app.

Tags:  Troubleshooting

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